Refund Policy

Our 14-day satisfaction guarantee

We offer a 14-day satisfaction guarantee on direct purchases of eligible digital products made through this website.

If you are not satisfied, contact us within 14 calendar days of purchase and we will refund the eligible purchase in full. You do not need to provide a detailed explanation. This guarantee applies even where a digital product has been accessed or downloaded. It is offered voluntarily in addition to rights provided by applicable law.

To claim it, send a private message through our official Facebook page within 14 days and include the name used at checkout, the order number or receipt, and the product purchased.

ملخص سياسة الاسترداد

What the guarantee does not cover

• Requests made more than 14 calendar days after purchase.
• Purchases made through a third-party reseller or platform, which are governed by that platform's policy.
• Custom services, consulting or commissioned project work governed by a separate proposal or agreement.
• Repeated or abusive claims, including repurchasing after a previous refund or bulk downloading followed by immediate claims across multiple orders.

Nothing in this policy excludes a consumer right that cannot lawfully be excluded under UAE law.

After the guarantee period

After 14 calendar days, digital-product purchases are normally final because access can be supplied immediately. We do not normally refund because a customer changed their mind, did not use the product, failed to review its description, or did not achieve a result that was not expressly guaranteed.

Problems we will put right

Regardless of the guarantee period, we will review a request where:

• the same order was charged more than once;
• payment completed but access was not supplied;
• a file is corrupted and we cannot provide a working replacement;
• the delivered product is incomplete or materially different from its description;
• the wrong product was supplied; or
• a refund or remedy is required by law.

Where appropriate, we may first resend access, provide the correct or complete file, replace a defective file or offer reasonable technical help.

How to request help or a refund

Contact us privately through our official Facebook page and include your full name, the name used at checkout, order number or receipt, product purchased and a short description of the issue. Never send a full card number, card security code or password.

Approved refunds and disputes

Approved refunds will be initiated to the original payment method. We aim to initiate them within five business days, but the time to appear depends on the bank, card issuer and payment network.

Please contact us first about delivery, billing or access problems so we can investigate promptly. This does not remove any right to contact a card issuer or use another legal remedy.