Privacy Policy

1. Who is responsible for your information?

Craftsman Media and Internet Marketing LLC is the controller of personal information collected through this website, except where another organisation acts as an independent controller under its own privacy policy.

Registered address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates
Licence number: 2220545.01

2. Information we may collect

Depending on how you use the website, we may collect:

• identity and contact information you provide;
• order information, including product, price, currency, date and transaction reference;
• limited payment information received from a payment provider, such as payment status, payment method type, brand and last four digits;
• messages and information submitted in an enquiry or refund request;
• delivery and access records for digital products;
• technical and security information, such as IP address, browser, device, timestamps, error logs and fraud indicators;
• consent and preference records; and
• information needed to investigate a complaint, refund, fraud concern or payment dispute.

Do not send full card details, security codes, passwords or other information we do not need.

3. How we collect information

We may collect information directly from you during checkout or an enquiry, automatically through essential website and security technologies, and from providers that support payments, hosting, file delivery, communications or fraud prevention.

4. Why we use information

• Process orders and deliver purchased products or services.
• Send receipts, transactional messages and access information.
• Provide customer support and respond to enquiries.
• Verify transactions and address refunds, complaints and disputes.
• Prevent fraud, misuse and security incidents.
• Maintain accounting, tax, compliance and business records.
• Enforce our Terms and protect intellectual-property rights.
• Meet legal and regulatory obligations.
• Send marketing only where any consent required by law has been provided.

We do not sell personal information.

5. Payments and service providers

A payment provider may process payment, device, identity, transaction and fraud-prevention information under its own terms and privacy policy. We may also use carefully selected providers for website hosting, cloud storage, file delivery, communications, security, accounting and professional advice. Each provider should receive only what it reasonably needs for its role.

6. Other recipients

Where reasonably necessary, information may be shared with payment networks and banks; technical and professional providers; government, regulatory, judicial or law-enforcement authorities where required or permitted by law; or a purchaser or successor if the business or relevant assets are reorganised or transferred, subject to appropriate safeguards.

7. International transfers

Some providers may process information outside the UAE. Where information is transferred internationally, we use measures required by applicable data-protection law and take reasonable steps to ensure appropriate protection.

8. Retention

We keep information only for as long as reasonably necessary for its purpose, including delivery, support, fraud prevention, accounting, tax, legal compliance and dispute handling. Retention periods vary by record type.

9. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the information and the size of our operations. No online system is completely secure, so absolute security cannot be guaranteed.

10. Your choices and rights

Subject to applicable law and relevant exceptions, you may ask us to confirm processing, provide access, correct information, delete information, restrict or object to certain processing, provide portable information, or withdraw consent. We may need to verify your identity, and some records must be retained for transactions, tax, fraud prevention or legal claims.

11. Marketing

Purchasing a product does not automatically subscribe you to promotional messages. Marketing is sent only where you request it or provide any consent required by law. You can opt out using the method provided in the message. Transactional communications about an order, receipt, access, security issue or support request are separate from marketing.

12. Children

The website and products are intended for adults. We do not knowingly collect personal information from children for the purpose of selling these products or services.

13. External links and social media

The website may link to Facebook or other external services. When you follow a link, that service may collect information under its own privacy policy. We do not control its processing.

14. Changes and contact

We may update this policy when our website, providers or legal obligations change. The effective date above identifies the current version.

For a privacy request or complaint, email us at craftsmanmediaim@gmail.com or send a private message through our official Facebook page. You may also have the right to complain to the competent UAE authority.